Zappos

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4.4

( 8 reviews )

Lawyers, Employment Agencies, Personal Injury Law

400 Stewart Ave, Las Vegas, NV 89101, United States

+1 8009-277-671

Zappos.com is an online retailer specializing in footwear, apparel and accessories. Founded in 1999, the brand has earned a reputation for its excellent customer service and wide selection of products, making it a go-to destination for shoppers seeking the latest trends and timeless classics. Based in Las Vegas, Nevada, Zappos.com is part of the Amazon family and continues to expand its offerings to cater to a diverse customer base. In addition to its extensive product range, the brand prides itself on its commitment to social responsibility, donating generously to various causes across the globe. With a focus on innovation, quality and customer satisfaction, Zappos.com has established itself as a leading player in the fashion industry, offering shoppers a unique and engaging online shopping experience.

Amenities and More

Wheelchair-accessible entrance
Wheelchair-accessible car park

Reviews

4.4/5

8 reviews

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1 stars

Paul jansch

March 22, 2024

I took a tour with my class from Nevada Partners and it was amazing. Seeing the amazing building and learning about the management structure was interesting and inspiring. If you always thought the there was a better way to work, check out zapped, they will prove you right.

Cindy

March 22, 2024

Not sure what happened to Zappos but the customer service is now terrible. Couldnt get someone to text me back via chat (took 1 hour) then when I entered the wrong address accidentally as it prepopulated I had to cancel my order completely as their system couldnt update my address. I just walked away, too much work

Katherine merrill

March 22, 2024

The "Gold Standard" for Service / Customer Service. Nothing is perfect, but it's how you fix that imperfection which says a lot about a company. I received shoes that were marked incorrectly. I called Zappos and was on and off the phone, fully satisfied, within three (3) minutes. The representative assessed my need, took ownership and applied their expertise. She processed a replacement, a return (with included an immediate pick-up) and set the perfect expectation. "WOW"!! TRUST THE CUSTOMER, what a concept. Unlike other companies that keep you on the phone for 40 minutes, then they want a picture, then they want you to package everything up. take it to a third party shipper, ship it at your own cost, and then wait for them to receive it, for them to even start the replacement or refund efforts. Zappos, THANK YOU. Excellent business model, products, prices, and service. So REFRESHING!!

Erica gleason

March 22, 2024

This is what they sell as new shoes. Very disappointing

Nikki narnia

March 22, 2024

Really enjoyed our tour on Zappos Culture. Culture Guide Dancer (Jacqueline) was just a fantastic host. We learned so much about the organization and their values. Their campus reuses the old city hall for Las Vegas. They have a store and areas that are just open to the public.

Tommy t

March 22, 2024

las vegada.often konw simply as vegada is the 25th most populous city in the united states the populous city in the united of vegada and the counity seat of clark

Josie hill

March 22, 2024

We were at the Zappos Christmas Event with the Salvation Army. There were thousands of people there and the fine folks from Zappos and the Salvation Army did a fantastic job of entertaining all of them and keeping the lines moving. My Elf Jingles and I passed out lots and lots of Candy Canes. We both had a Blast. Zappos and the Salvation Army you guys Rock!

Marco g.

March 22, 2024

Not too impressed with Zappos. After wearing a set of shoes purchased off their website that costed over $150 for a little over 3 months. The shoes started falling apart. I was told since the shoes were purchased through our company they would not exchange them.